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About The Broadview Group Tara Butler, Principal Tara Butler founded The Broadview Group in 2000 after spending more than 10 years in the Customer Service, Publishing, Internet, and New Media industries, including extensive experience in customer service, sales, contact/call center management, organizational development, interim management and change management. She has worked with several organizations to grow or re-vitalize their existing businesses by developing and implementing optimized organizational structures, contact/call center business plans, training and development programs, integration plans, and internal communication plans. Ms. Butler was most recently the VP of Client Services for Who's Calling. Her prior resume includes six years as an executive at Getty Images, first as the VP of Sales & Service, then as the VP of Business Affairs (Operations). Her accomplishments have ranged from managing Who's Calling's Support team through a transformation from a manual, paper based process to a 100% paperless sales process to growing Getty's Customer Service group from a seven-person inbound sales team to an 80-person, multi-tier sales, customer service, technical support and billing team that supported three e-commerce websites and a direct mail business of over $150M in revenue per year. She has been featured in Best Practices In Customer Service and Fast Company Magazine for her innovative approaches to corporate culture and employee satisfaction. Ms. Butler has a B.A. from Kenyon College and has completed an Executive Business Program at the University of Washington, the coaching program and the Leadership program through The Coaches Training Institute. She is a graduate of The Pacific Institute Imagine 21 program and is a certified Pacific Institute Facilitator. She is also a certified Friesen, Kaye & Associates trainer. She is a member of the International Coaching Federation (ICF), The Co-Active Network, and The International Association of Coaches. Ms. Butler is on the board of The Ceres Community Project and has also been on the Boards of The Excellence Foundation, The Executive Network of Seattle (TENS) and the Woods Creek Support Consortium. Our Clients Some of the clients Tara Butler works with include:
Our Partners
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