Resources

Recommended Reading :

Recommended Websites:

• The Center For Creative Leadership – www.ccl.org
• Profiles International – www.profilesinternational.com
• The International Coaching Federation – www.coachfederation.org
• The Puget Sound Coaches Association (local ICF chapter) – www.pugetsoundcoaches.org
• The Coach Training Institute – www.thecoaches.com
• Incoming Calls Management Institute – www.incoming.com
• The International Customer Service Association – www.icsa.com
• Call Center Magazine – www.callcentermagazine.com
• The Association of Support Professionals – www.asponline.com